Refund policy
Last updated: October 14, 2026
At Relux, our products are prepared in small, carefully managed batches to provide customers with freshly made items and a high-quality fragrance experience. Please review this policy before completing your purchase.
Final Sale Policy
Due to the handmade nature of our products and, where applicable, hygiene and personal-care considerations, all sales are final.
We do not accept returns or exchanges based on:
- Personal fragrance preference;
- A change of mind;
- An incorrect product or fragrance selected by the customer;
- Minor variations in color, texture or appearance;
- Products that have been opened, used or improperly stored;
- Damage caused after delivery by heat, sunlight, moisture, extreme temperatures or exposure to household chemicals;
- Custom-made or personalized products.
This policy does not limit any rights available to you under applicable law.
Damaged, Defective or Incorrect Orders
Please inspect your order immediately after delivery. Contact us within 3 calendar days of the delivery date if your order arrives:
- Damaged or leaking;
- With a broken, cracked or defective container, pump, lid or seal;
- With a suspected manufacturing defect;
- Missing an item; or
- Containing an item different from what was ordered.
Please send the following to reluxorganicscents@gmail.com:
- Your full name and order number;
- A description of the issue;
- Clear photographs of the product, packaging and shipping box;
- A photograph of the shipping label.
Please keep the product and all original packaging until we complete our review. Do not return or discard an item unless instructed by Relux.
After evaluating the claim, Relux may provide a replacement, refund or other appropriate resolution. When a return is required because of a verified Relux error or product defect, Relux will provide return instructions and cover the authorized return-shipping cost.
Claims submitted after the three-day period may be reviewed at Relux’s discretion and as required by applicable law.
Natural Variations and Color Changes
Relux products are made with carefully selected ingredients, including naturally derived materials. We do not use certain chemical color stabilizers solely to prevent the natural evolution of color. As a result, some products may gradually become darker or show slight changes in color or appearance when exposed to air, light, temperature changes or the surrounding environment. This may occur through natural oxidation or other normal interactions among the ingredients.
A moderate color variation by itself does not necessarily indicate that the product has spoiled or that its fragrance performance has changed. Stop using the product and contact Relux if you notice an unexpected or significant change in odor, texture, consistency, packaging integrity or product performance.
Natural variations in color or appearance that do not affect safe use or intended performance are not considered defects and do not qualify for a return or refund.
Product Care and Storage
- Store products in a cool, dry place;
- Keep them away from direct sunlight, heat and extreme temperature changes;
- Keep containers securely closed when not in use;
- Avoid exposure to household cleaners, chemicals and moisture;
- Follow all directions and warnings provided on the product label;
- Keep products away from children and pets unless the label specifically states otherwise.
Relux is not responsible for changes or damage caused by improper storage, misuse or failure to follow product instructions.
Body and Personal-Care Products
Review the ingredient list before use, especially if you have known allergies or sensitivities. When appropriate, perform a small patch test before broader use. Discontinue use if irritation or an unexpected reaction occurs and contact a healthcare professional when necessary. An individual sensitivity or fragrance preference does not by itself indicate a product defect.