Shipping policy

Last updated: October 14, 2026

Order Processing

Orders are prepared and shipped within up to 7 business days after payment confirmation. Business days do not include weekends or federal holidays.

Processing time is separate from the carrier’s delivery time. Once an order has been transferred to the shipping carrier, delivery dates are estimates and may be affected by weather, carrier operations or other circumstances outside Relux’s control.

If we are unable to ship within the stated processing period, we will contact you with a revised shipping date and provide the option to accept the delay or cancel the unshipped order for a refund.

Freshly Prepared Products

Relux products are made in small batches and are not intended to remain in inventory for extended periods. Most products are prepared or rotated within approximately one week. Because production schedules may vary, this statement should not be interpreted as a guarantee that every item was manufactured within seven days of purchase.

Shipping Rates

We ship from Marlborough, Massachusetts to addresses within the United States. Shipping rates are calculated at checkout based on your address and the weight of your order.

Shipping Addresses and Delivery

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

If tracking shows a package as delivered but it cannot be located, contact the shipping carrier and Relux promptly at reluxorganicscents@gmail.com so the situation can be reviewed.

Contact Us

For questions about an order, product care or this policy, contact Relux:
Email: reluxorganicscents@gmail.com
Phone: +1 (781) 608-5232
Customer service hours: Monday–Saturday, 8:00 am – 6:00 pm (ET)